We dedicate all of our time to creating the perfect tools and providing a 10/10 service for conference and exhibition organisers. Be it in the planning of the event or understanding the requirements and objectives before the event is even announced, we are here to ensure you are prepared to turn great leads into lifelong customers. During the event our onsite support staff will be there taking care of any and all eventualities.
EMPHASIZED CUSTOMER CARE
At Rabbit we have a solid customer first approach which means we always take the extra mile for mostly extremely busy planners. The hard work happens a long time before the doors of a show or event open. We know this, which is why, when you engage with us, you have a dedicated account manager with access to 24/7 online support. We also know that it doesn’t end the minute the show closes and our team remain dedicated to ensuring timely delivery and downloading of your data, insights and reports so you can start planning to prepare for your next event.
OUR WORKING CULTURE
Rabbit works to create a company culture that sustains a creative workforce and encourages a healthy work-life balance. With our team we visit numerous event every year all around the world. As part of our commitment to diversity and inclusion, we’re cultivating an equitable and empathetic workplace, a listening and learning culture, and an empowered and inspired community. We are always looking for new engineers, misfits and number crunchers to join our team. All of our products made by keeping mind to protect the environment from unnecessary waste. We always collect and recycle Rabbit's leftovers.
RABBIT TECHNOLOGIES LTD. TERMS OF BUSINESS FOR THE PROVISION OF SERVICES
(effective 14th September 2020)
1.1 ‘Assignment’ means the services to be provided by Rabbit Technologies Ltd. to the Client for the period agreed therein.
1.2 'Authorised Representative' means the person authorised by the Client to act on behalf of the Client in all matters relating to the Rabbit Technologies Ltd. Contract.
1.3 'Client' means the person, firm or corporate body together with any subsidiary or associated company as defined by section 256 of the Companies Act 2006 to whom Rabbit Technologies Ltd. is delivering the Assignment.
1.4 ‘Rabbit Technologies Ltd.’ means Rabbit Technologies Ltd., a company incorporated in England with company number 09694365 whose registered office is at 207 Regent Street, London, United Kingdom, W1B 3HH
1.5 ‘Rabbit Technologies Ltd. Contract’ comprises these Terms of Business and the Project Schedule.
1.6 ‘Project Schedule’ shall specify amongst other things, the Assignment, schedule for completion of the Assignment and fees to be charged by Rabbit Technologies Ltd., together with any expenses, frequency of invoices to be issued and other relevant information.
1.7 ‘Terms of Business’ means these terms of business for the delivery of the Assignment to the Client.
1.8 ‘Data Protection Act’ means the Data Protection Act 1998 and the Data Protection Act 2018
1.9 ‘Data Controller’, ‘Personal Data’ and ‘Processing’ have the same meanings as set out in the Data Protection Act.
1.10 ‘New Data’ means any data or information (including Personal Data) collected or generated during the delivery of the Assignment by Rabbit Technologies Ltd. or the Client.
1.11 ‘Client Data’ means all data supplied by the Client or otherwise made available to Rabbit Technologies Ltd. within the terms of this Rabbit Technologies Ltd. Contract (including Personal Data and New Data).
1.12 ‘Confidential Information’ means all information concerning the other's business customers, suppliers or Affiliates including all data in accordance with the Data Protection Act, client lists, addresses computer programmes technical business and similar information relating to the Services including all readable or computer or other machine readable data, logic, logic diagrams, flow charts, orthographic representations, coding sheets, coding, source or object codes, listings, test data, test routines, diagnostic programs or other material supplied other than Client Data;
1.13 ‘Regulations’ means the Privacy and Electronic Communications (EC Directive) 2003.
2.1 The headings in these Terms of Business are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of any of the Terms of Business.
2.2 Reference to any statute or statutory provision includes a reference to:
2.2.1 such statute or statutory provision as from time to time amended extended re-enacted or consolidated; and
2.2.2 all statutory instruments or orders made pursuant to such statute or statutory provision.
2.3 Words denoting the singular shall include the plural and vice versa.
2.4 Words denoting any gender include all genders and words denoting persons shall include firms and corporations and vice versa.
3 CONFIRMATION OF ASSIGNMENT
3.1 Prior to the commencement of the Assignment by Rabbit Technologies Ltd., Rabbit Technologies Ltd. will send to the Client written confirmation of the
Assignment in the form of the Rabbit Technologies Ltd. Contract. The Rabbit Technologies Ltd. Contract will be deemed accepted by the parties when the confirmation is sent by Rabbit Technologies Ltd. in accordance with this clause 3.
4 DELIVERY OF ASSIGNMENT
4.1 Rabbit Technologies Ltd. will co-operate fully with the Client in so far as is reasonably practicable to complete the Assignment in accordance with the Project Schedule. The Client agrees to assist Rabbit Technologies Ltd. in the delivery of the Assignment by making available to Rabbit Technologies Ltd. all relevant information and executive time as required, time being of the essence.
4.2 Fees to be charged by Rabbit Technologies Ltd. have been calculated on the basis of information supplied by the Client. If the information
supplied is incomplete or misleading or if the Client’s plans are subsequently amended, leading to an increase in the work required in the delivery of the Assignment, Rabbit Technologies Ltd. reserves the right to increase the fees accordingly in these circumstances subject to the Client’s approval.
4.3 Any request by the Client to amend or halt any plans or to cancel work in progress in connection with Rabbit Technologies Ltd.’s delivery of the Assignment, shall be implemented by Rabbit Technologies Ltd. as far as this is possible within the terms of its contractual obligations to suppliers. The Client shall be responsible for any costs or expenses incurred by Rabbit Technologies Ltd. (including labour costs) or to which Rabbit Technologies Ltd. is committed prior to, or as a result of, the cancellation or amendment and which cannot be recovered by Rabbit Technologies Ltd.. The Client shall pay the Rabbit Technologies Ltd.’s fees covering the cancelled or amended Assignment, as well as any charges raised by third parties arising from the cancellation or amendment.
4.4 Where the Client requests Rabbit Technologies Ltd. to halt or delay the delivery of the Assignment (for whatever reason) Rabbit Technologies Ltd. reserves the right to review and increase the costs of the Assignment as contained in the Project Schedule provided to the Client in respect of such Assignment.
5 INVOICES AND PAYMENTS
5.1 Rabbit Technologies Ltd. will render invoices on completion of the Assignment or as set out in the Project Schedule or in accordance with any agreement between the parties for staged payments. Value Added Tax or other taxes payable in respect of the provision of the services shall be added to the invoices at the prevailing rate at the date of issue and shall be payable by the Client.
5.2 Rabbit Technologies Ltd. shall be entitled to charge for all expenses incurred in the delivery of the Assignment and which have been included in the Rabbit Technologies Ltd. Contract.
5.3 The Client shall pay all invoices in full within 7 days of the date of each invoice.
5.4 Time for payment shall be of the essence.
5.5 No payment shall be deemed to have been received until Rabbit Technologies Ltd. has received cleared funds.
5.6 All sums payable under the Rabbit Technologies Ltd. Contract shall be paid in full without deduction, withholding or set-off.
5.7 The failure by the Client to settle invoices within 7 days shall entitle Rabbit Technologies Ltd. at its discretion to claim interest at a rate of
6% above the base rate of Lloyds Bank plc. Interest shall accrue on a daily basis from the date of delivery of the invoice until Rabbit Technologies Ltd. has received payment of the overdue amount together with all accrued interest. The Client agrees to indemnify Rabbit Technologies Ltd. against all costs and expenses incurred in recovering monies due to Rabbit Technologies Ltd. by the Client.
5.8 Rabbit Technologies Ltd. reserve the right to exercise a lien over all funds, documents, records (including Client Data) and property belonging to the Client in its possession relating to all Assignments on behalf of the Client until all outstanding fees and disbursements are paid in full. Rabbit Technologies Ltd. also reserves the right to suspend the provision of its services to the Client.
6 INTELLECTUAL PROPERTY
6.1 Where the Assignment includes the use of software owned and operated by Rabbit Technologies Ltd. for the purpose of conducting the Assignment on behalf of the Client that software and the intellectual property rights and any copyright subsisting in it shall be owned by Rabbit Technologies Ltd..
6.2 Where the Client provides Rabbit Technologies Ltd. with any Personal Data and/or where New Data is acquired the intellectual property rights and any copyright subsisting in that data are owned by the Client and the Client grants to Rabbit Technologies Ltd. an irrevocable royalty free non-exclusive licence to use that Personal Data and New Data.
6.3 Rabbit Technologies Ltd. shall be under no obligation to provide the Client with a copy of any software or computer programmed information or any part thereof. In such circumstances that Rabbit Technologies Ltd. at its absolute discretion allows the Client to have access to any such software Rabbit Technologies Ltd. reserves the right to limit the content and extent of the software available for viewing by the Client and in any event only a summary of the software shall be provided. For the avoidance of doubt any computer programmed information contained in the software, including the software itself, shall be the confidential information and intellectual property of Rabbit Technologies Ltd. and the provisions of clause 7 shall apply.
7 CONFIDENTIAL INFORMATION
7.1 The parties agree to treat as secret and confidential and not at any time for any reason during or after the termination of the Assignment to disclose or permit to be disclosed or made use of any confidential information concerning the other's business customers, suppliers or associated companies which they may acquire in the course of the Assignment or any other information expressly identified as confidential information in these Terms of Business.
7.2 For the avoidance of doubt, the restrictions in this clause 7 shall not prevent:
7.2.1 the disclosure or use of information in the proper performance of Rabbit Technologies Ltd.’s duties;
7.2.2 the disclosure of information if required by law; or
7.2.3 the disclosure of information which is already in the public domain otherwise than through unauthorised disclosure by Rabbit Technologies Ltd. or the Client.
7.3 Nothing in the Rabbit Technologies Ltd. Contract shall prevent Rabbit Technologies Ltd. from using the name of the Client in any list of clients used by
Rabbit Technologies Ltd. for its own promotional purposes unless the Client has notified Rabbit Technologies Ltd. in writing that it is unwilling for its name to be so used.
7.4 The provisions of this clause 7 shall survive the expiry or termination of the Assignment.
8 EXCLUSION AND LIMITATION OF LIABILITY
8.1 Rabbit Technologies Ltd. shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.
8.2 Except in respect of death or personal injury caused by Rabbit Technologies Ltd.’s negligence, or as expressly provided in these Terms of
Business and to the fullest extent permitted by law, Rabbit Technologies Ltd. shall:
8.2.1 not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at Common Law, for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the delivery of the Assignment; and
8.2.2 only be liable in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Assignment to an amount limited to the fees stated in the Project Schedule.
8.3 Where Rabbit Technologies Ltd. supplies, in connection with the delivery of the Assignment, any goods or services supplied by a third party, Rabbit Technologies Ltd. does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the third party supplying the goods or services to Rabbit Technologies Ltd..
8.4 Rabbit Technologies Ltd. shall not be liable for any loss, damage, costs, expenses or other claims for compensation arising from the
Client’s beach of the Data Protection Act.
8.5 Rabbit Technologies Ltd. shall not be liable for any loss, damage, costs, expenses or other claims for compensation arising from the Client’s or its employee’s breach of the Regulations.
8.6 The Client shall indemnify and keep indemnified Rabbit Technologies Ltd. from and against any and all damage, loss, costs, expenses (including legal costs and expenses) and liability whether civil or criminal which Rabbit Technologies Ltd. may incur or suffer resulting from any act, omission, neglect or default of the Client or its agents, employees or licensees, or the infringement of the Regulations and the Data Protection Act or the infringement of any copyright and intellectual property rights of Rabbit Technologies Ltd. or any third party or any successful claim for defamation, provided that such liability was not incurred by Rabbit Technologies Ltd. through any default in performing its obligations.
8.7 The provisions of this clause 8 shall survive the expiry or termination of the Rabbit Technologies Ltd. Contract.
9 DATA PROTECTION AND COMPLIANCE
9.1 Any New Data (including Personal Data) and any intellectual property rights subsisting in it acquired and collected by Rabbit Technologies Ltd. solely for the purpose of delivering the Assignment to the Client shall remain at all times the property of the Client and the Client shall act as the Data Controller for such data.
9.2 Subject to clause 6 any data including Personal Data and any intellectual property rights subsisting in it provided by the Client to Rabbit Technologies Ltd. solely for purpose of enabling Rabbit Technologies Ltd. to deliver the Assignment to the Client shall remain at all times the property of the Client and the Client shall act as the Data Controller for such data.
9.3 Any New Data and any intellectual property rights subsisting in it collected for the sole purpose of delivering the Assignment to the Client shall be owned by the Client and Rabbit Technologies Ltd. hereby assigns with full title guarantee to the Client all intellectual property rights in the New Data.
9.4 Rabbit Technologies Ltd. shall have a royalty-free non-exclusive license from the Client to process Personal Data for the purpose of delivering the Assignment.
9.5 For the purposes of any Personal Data processed during the delivery of the Assignment Rabbit Technologies Ltd. shall be the Data Processor of that Personal Data and the Client shall be the Data Controller.
9.6 Rabbit Technologies Ltd. and the Client undertake jointly and severally to comply with all relevant laws and legislation in all applicable jurisdictions and any Personal Data and New Data provided to Rabbit Technologies Ltd. to enable and assist Rabbit Technologies Ltd. in its provision of the Services and to be processed for that purpose has been obtained in accordance with and in compliance with Data Protection Act and all other applicable laws, enactments, regulations, orders, standards and other similar instruments;
9.7 The Client warrants that:
9.7.1 it has in place all procedures for the provision of information to Data Subjects about the processing of their Personal Data to ensure compliance with Data Protection legislation it obtains all the necessary consents required by Data Protection legislation for the processing of Personal Data in accordance with the Agreement; 9.7.2 it has and maintains at all times any notification that may be required under the Data Protection Act and that such notification covers all data processing contemplated through the provision of the Services;
9.8 For the purposes of the Regulations any relevant Assignment delivered by Rabbit Technologies Ltd. shall be conducted on behalf of the Client and thereby instigated by the Client for the purposes of the Regulations.
9.9 The provisions of this clause 9 shall survive the expiry or termination of the Rabbit Technologies Ltd. Contract.
10 FORCE MAJEURE
10.1 Neither party shall be liable to the other in respect of anything which, apart from this provision, may constitute breach of
this Rabbit Technologies Ltd. Contract arising by reason of force majeure, namely circumstances beyond the control of either party which shall include (but shall not be limited to) acts of God, perils of the sea or air, fire, flood, drought, earthquake explosion, sabotage, embargo, riot, civil commotion or civil authority, including acts of local government, parliamentary and judicial authority, internet failure, server crashes and virus attacks on equipment.
10.2 Immediately upon becoming aware of any event of force majeure, the affected party shall notify the other party of the manner and extent to which its obligations are likely to be prevented or delayed, and the dates of performance of any obligations affected shall be postponed for so long as is made necessary by the event of force majeure.
11.1 No variation or alteration of the Rabbit Technologies Ltd. Contract shall be valid unless approved in writing by a Director of Rabbit Technologies Ltd. or a duly authorised officer.
12 THIRD PARTY
12.1 No third party shall have any rights under the Contracts (Right of Third Parties) Act 1999 to enforce the Rabbit Technologies Ltd.
13 ENTIRE AGREEMENT
13.1 The Rabbit Technologies Ltd. Contract contains the entire agreement between the parties save that nothing in this Rabbit Technologies Ltd. Contract shall supersede or in any way dilute the rights and obligations of the parties to any existing agreement between them still being in force.
13.2 Unless otherwise agreed in writing by a director of Rabbit Technologies Ltd., the Rabbit Technologies Ltd. Contract prevails over any terms of business or purchase conditions put forward by the Client.
13.3 In the event that there is a conflict between these Terms of Business and the Project Schedule then the Project Schedule will prevail.
13.4 No failure of either party to enforce at any time or for any period any term or condition of the Rabbit Technologies Ltd. Contract shall constitute a waiver of such term or of that party's right later to enforce all terms and conditions of the Rabbit Technologies Ltd. Contract.
14.1 If any limitation or provision contained in the Rabbit Technologies Ltd. Contract shall be determined invalid, unlawful or unenforceable it shall be deemed severed from the remainder of the terms, which shall continue to be valid to the extent permitted by law.
15.1 The Client may not assign, sub-licence or otherwise transfer any agreement governed by the Rabbit Technologies Ltd. Contract or any rights or obligations hereunder whether in whole or in part without the prior written consent of Rabbit Technologies Ltd. (such consent shall not be unreasonably withheld or delayed). Rabbit Technologies Ltd. acknowledges that such assignment shall not affect the liability of Rabbit Technologies Ltd. to fulfil its obligations in its delivery of the Assignment.
16 ENGLISH LAW
16.1 The Rabbit Technologies Ltd. Contract is governed by, and should be construed in accordance with the English law. Each party agrees that the courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.
At Rabbit Technologies Ltd. we collect different types of information for six main reasons:
To fulfil contracted services.
To manage event registration services on behalf of our clients.
To manage magazine subscription services on behalf of our clients.
To keep our clients up-to-date with the products and services we offer
Where we have an appropriate legal basis for processing, to market products and services to them.
To maintain records of our current and past employees
To make it easier for you to read this policy, below are a number of links that will take you directly to particular sections.
Updating your personal information
Who we share data with
Legal information and how to contact us
1. About us
The protection of your privacy and personal information is important to us. We make sure that not only do we have appropriate security measures in place, but that any other organisation we work with to provide a service also meets the same standard as us.
We will respect your privacy. You should receive marketing emails only from us. We will make sure that you always have a choice, and that the places where you can exercise this choice are presented clearly and at an appropriate time.
We will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it.
We will collect and use your personal information only if we have your permission or we have sensible business reasons for doing so.
We will minimise the amount of information we collect from you to what we need to deliver the product and services you have requested.
We will be clear in our dealings with you as to what information about you we will collect and how we will use it.
We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.
Our websites are accessible via the internet. Please remember that if you post any comments or links on any of our sites that they can be read and accessed by anyone and everyone.
If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant legal instruments or permissions being in place.
What information do we collect about you and how do we use it?
We collect information on you:
when you contact us for information
when you work with us in a commercial capacity
when you sign up for a newsletter
when you download an app
if you choose to reveal information in postings
if you complete your details on research questionnaires
What legal bases do we use for processing your data?
We use different legal bases depending upon the purpose for collecting your data in the first instance.
For all data collected to sign up for a product and service such as a newsletter we process the data using Legitimate Interest, i.e. you are able to access an extensive range of information in exchange for supplying your information, and we have a relationship where the balance of benefit is in your favour.
You always have a choice in the management of your data in this manner and can opt out of processing under this basis at any time.
Where you provide data in the course of a contractual agreement we process your data under Contract, i.e. your data is necessary for the fulfilment of the service.
Any additional contact, i.e. telling you about another product or service closely related to the product or service you have contracted is managed under legitimate interest.
Any secondary processing of your data, i.e. transfer to third countries, is managed under Consent.
Under the terms of currently Applicable Laws, we will always make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the service you have requested.
From time to time we may use some elements of the data you supply to target the messages we send you. For example we may use your company location to send you a relevant news story.
None of this information is collated by wholly automated means and the rights and freedoms of the data subject are safeguarded by suitable measures.
How long do you hold on to my data?
Where there is a statutory requirement to retain data for a specified period, we are obliged to comply with these regulations.
We keep client contact information for the duration of an engagement, plus an additional 24 months. Data collected to fulfil newsletter requests and other marketing activities is retained for 24 months beyond the last engagement.
After this, data is managed to ensure that it is either erased from our system, minimised and retained for legal reasons or pseudonymised and retained on a global suppression list to ensure that you do not receive unwanted messaging from us.
2. Children’s data
We do not knowingly target, collect or store any personal information about children under the age of 16.
3. Updating your personal information
Under current data privacy legislation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you.
To do this or to update your personal information at any time please contact us by email firstname.lastname@example.org
4. Who we share data with
We do not sell or share your data at any time for marketing purposes.
Information collected on behalf of client organisations is governed by their own privacy policies.
We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA, in this instance any data transfer will only occur by one of the three legal instruments determined by the EDPB.
For statistical purposes to track how many users we have and how often they visit our websites. We collect information listing which of our pages are most frequently visited, and by which types of users and from which countries.
You can turn cookies off but if you do this, you may not be able to use all services on our websites.
5.1 Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:
We use Google’s analytics service (Google Analytics) to record site traffic. Google use these cookies to collect anonymous data, which we can then evaluate using their reporting tools.
5.2 Information collected
In certain circumstances we may also collect personal information about you but only where you voluntarily provide it (e.g by completing an online form) or where you purchase goods or services from us.
5.3 Consent for cookies
5.4 Third-party cookies
We work with third party suppliers who may also set cookies on our website. These cookies and their third party owners, are included in the table below. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
5.5 Cookies and similar technologies used on this website
The following cookies/similar technologies are used on this website:
_ga: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat: Used by Google Analytics to throttle request rate
_gid: Registers a unique ID that is used to generate statistical data on how the visitor uses the website
5.6 How to turn off cookies
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
The All About Cookies website is a free resource which explains what cookies are and how they are used.
For further information on cookies generally visit aboutcookies.org or the Information Commissioner’s webpage on cookies ico.org.uk/for-the-public/online/cookies/
We use Google Analytics on our sites for anonymous reporting of site usage. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
6. Legal information and how to contact us
Under the currently Applicable Laws we have to say who the ‘data controller’ is for Rabbit Technologies Ltd. products and services provided via our products and services. The data controller is the organisation responsible for protecting information and, in our case, is Rabbit Technologies Ltd., a company registered in England and Wales with registration number 09694365 and registered address 207 Regent Street, London, United Kingdom, W1B 3HH
If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact us by email email@example.com
Requests will be dealt with by us, and will be responded to within a reasonable period, not longer than 30 days.
If you are not satisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office
Telephone: +44 303 123 1113
Changes to this policy by date